Cabo Yachts Inc. - Quality Control Manager / Customer Service Manager - 06/06 to 02/11

Cabo Yachts, known as the "Best Built Sportfishing Boat", located in Adelanto CA. Cabo Yachts was purchased by Brunswick Corp in early 2006.

Where my duties included...

• Developing and maintaining inspection documentation, and rejection records
• Compiling appropriate build documentation, IE: print revisions, change orders
• Ensuring each vessel met pertinent ABYC/NMMA specification
• Trained 7 inspectors, in documentation & procedures
• Built a database to manage rejections and report by dept., class, system, severity, and cost of quality
• Worked with vendors, inspector, and assembly departments to resolve issues
• Completed Lean Six Sigma Green Belt training in August of 2008
• Completed Brunswick sponsored "Enhancing Your Leadership Skills" course in March of 2008
• Reported to upper management and department leads, rejection data, and suggested ways to decrease frequency and severity.

I was also safety committee chairman from late 2007 through most of 2008.

In Oct. 08, due to the economic downturn, I was asked to take over as Customer Service Manager. I personally took on the responsibilities of what was a 3 person department

• Handled all incoming telephone inquiries for parts, or information.
• Sold parts, to boat owners, & service vendors
• Invoiced, and billed all part sales, ran credit cards, tracked shipments
• Managed warranty claims and work in process, processed services billed
• Personally visited owners & vendors at the vessel, when required.
• Assisted clients with finding obscure repairs and/or parts in a timely manner.
• Managed a parts list of nearly 14000 parts, with thousands of components, on 1500 boats in the field.
• Built a comprehensive database to track contacts, sales, claims, quotes, and shipments.

In this environment, the Quality & Customer Service departments presided over several different disciplines: Fiberglass, Plumbing, AC & DC Electrical, Mechanical, Diesel, Hydraulic, Woodwork, Upholstery, Metalwork. I had to have a working knowledge of each facet to be effective.

Also served as back up IT person

Marlee Manufacturing Inc - Lead Quality Control Technician - 04/98 to 06/06

At their Guasti Rd. facility in Ontario, CA, Marlee Mfg. provides machined parts for the medical industry.

• Inspected completed parts and assemblies in process, using statistical sampling techniques and following printed procedures to evaluate quality of products, Ensuring conformance with blueprint specifications.
• Trained and managed 5- 8 inspectors and achieved significant improvements in their productivity.
• Recorded acceptance / rejection data and submitted reports to designated personnel.
• Interpreted specifications, blueprints and job orders to workers and assigned duties, instructed employees as necessary as to methods and/or procedures required.
• Analyzed user requirements, procedures and challenges in order to automate processing and improve existing quality system.
• Developed method to program Coordinate Measuring Machine, using offline software, leaving CMM open for inspection use.
• Planned, designed and produced much of the quality systems database used to track all quality records in paperless form.
• Applied knowledge of machine shop processes, part specifications and machine capabilities to quality requirements
• Completed Training for Mitutoyo Geomeasure 3000, CMM Software, 1/25/2000

Also served as back up IT person

Vandaire Company Inc. - Quality Control Technician - 12/95 to 04/98

Vandaire produced various aircraft structural components mostly for Northrop Grumman, with some parts for McDonnell Douglas/Boeing & Cessna.

• Served as interim Quality Control Manager.
• Conducted internal Quality Audits.
• Created and implemented procedures for tracking rejections, and corrective action
• Maintained company & employee tool calibration system
• Assisted upper management in planning and execution of Quality Procedures for Certification and Implementation of D1-9000 and ISO-9002.
• Knowledge of Product Design, Proficient in Blue Print interpretation & review, Experience, in dealing with Form, Fit & Function issues (Material Review), knowledge of Root Cause Analysis, well versed in Manufacturing. Standards, Specifications & Processes
• Assisted subordinates and supervisors in identifying and resolving problems related to quality, production, scheduling and manufacturing.
• Consulted with management and customers to determine their needs and priorities, including personalized service to customer quality representatives. (Source Inspection)
• Executed daily operations of Quality Department, including training and supervision of department and non-department personnel, in all aspects of Quality Control.
• Maintained, programmed, and operated Coordinate Measuring Machine, and inspection equipment, utilizing Geometric Dimensioning and Tolerancing techniques.
• Very well versed in the usage of Boeing & McDonnell Douglas specifications
• Some use of CAD/CAM systems, and CNC program verification.

Also served as back up IT person